General and Specific Terms and Conditions of Contracting and Use of the Website https://larenlecres.com/

1. Introduction

These terms and conditions of contracting have been drafted taking into account Royal Legislative Decree 1/2007, of 16 November, and its amendments in relation to legislation on consumers and users.

They regulate the relationship between consumers (buyers through our website) and our company as the owner of the website and in its capacity as seller. As well as Law 7/1998, of 13 April, on general contracting conditions, which governs them, and the specific regulations governing the seller’s profession.

In relation to consumer and/or user guarantees, and given that our establishment is located in Castilla y León, it is taken into account, in accordance with the regional legislation regulated in Decree 109/2004, of 14 October, of the Castilla y León Regional Government, that COMPLAINT FORMS are available to user-buyers.

The contract governing our relationship is for the RESERVATION SERVICE AND/OR PAYMENT FOR FULL ACCOMMODATION THROUGH AN OFF-PREMISES SALES CONTRACT, regulated in Royal Legislative Decree 1/2007, of 16 November, on consumers and users.

https://larenlecres.com/ may, at any time and without prior notice, modify these General Conditions by publishing such modifications on the Portal so that they may be known by Users always before visiting the Portal or acquiring any goods offered on the Portal, thus complying with the duty of information required by law.

This contract shall be governed by Spanish law, specifically the Consumer and User Law, as well as the rest of the legislation affecting consumers and users, both under national legislation and that of the European Union, which shall apply in matters of interpretation, validity and enforcement not provided for in this contract.

The Legislation on Contracting Conditions is also taken into account. And the current Directive 2002/58/EC on privacy and electronic commerce, transposed into Spanish law through Law 34/2002.

In the event that some of the issues arising are not regulated, the Civil Code shall apply as a supplementary rule.

The language of the general contracting conditions and governing what is agreed in these conditions is SPANISH – CASTILIAN; any translation made of them, and in the event of discrepancy, Spanish – Castilian shall apply for its resolution.

As a general rule of mandatory compliance for the website user for these conditions, and before beginning with the frequently asked questions that shall govern the general conditions, the user/buyer undertakes to:

- - - - In the event of registering, the User undertakes to truthfully provide the requested data and to keep them updated, an obligation established as a principle of the Personal Data Protection Law.
        
        Not to introduce, store or disseminate on or from the Portal any information or material that is defamatory, insulting, obscene, threatening, xenophobic, incites violence or discrimination on the grounds of race, sex, ideology or religion, or that in any way infringes morality, public order, fundamental rights, public freedoms, the honour, privacy or image of third parties, and in general the current legislation.
        
        Not to introduce, store or disseminate through the Portal any computer program, data, virus, code, hardware or telecommunications equipment, or any other electronic or physical instrument or device that may cause damage to the Portal, any of the Services, or any of the equipment, systems or networks of https://larenlecres.com/, of any User, its suppliers or in general any third party, or that in any other way may cause any type of alteration or hinder their normal operation.
        
        Not to carry out advertising, promotional or commercial exploitation activities through the Portal, not using the contents and in particular the information obtained through the Portal to send advertising, send messages for direct sales purposes or any other commercial purpose, nor to collect or store personal data of third parties.
        
        Not to use false identities, nor impersonate others in the use of the Portal or in the use or acquisition of any of the Products, including, where appropriate, the use of passwords or access keys of third parties or in any other way.
        
        Not to introduce, store or disseminate through the Portal any content that infringes intellectual property rights, industrial property rights or trade secrets of third parties, nor in general any content for which they do not legally hold the right to make it available to third parties.

2. Pre-booking and online booking services

2.1 PRE-BOOKING

It is envisaged that the user may check the availability of the occupancy they wish through the website. It shall have no validity unless there is confirmation of BOOKING from https://larenlecres.com/ that the full accommodation has been assigned to you as the user. By checking availability, you may configure at any time the full accommodation you wish together with the dates you choose, and a price will be shown, and if you wish, you may proceed to ONLINE BOOKINGS.

2.2. ONLINE BOOKING

The use of the services provided by the website, and the inclusion of any of your data in the forms where you are allowed to make a booking through https://larenlecres.com/, implies full acceptance without any reservations whatsoever and the validity of each and every one of the general conditions incorporated in this text, and therefore serves as a valid contract without the need for any transcription of the text into another document.

Contracting procedure: When using the service, the user will receive a confirmation email stating that their purchase order is in the process of being confirmed. If you are a consumer, once the corresponding charge for your booking has been made, you will receive an email confirming it; this email serves as proof of your booking.

Guarantee: All bookings shall be guaranteed by presenting your credit card on the website at the time of completing the form where it is requested.

Booking deposit 50%: by Visa, MasterCard, American Express cards or bank transfer.

The booking shall only be effective upon payment of the deposit.

Remaining payment 50%: by Visa, MasterCard, American Express cards or bank transfer.

It shall be made 15 days in advance

Security deposit: A security deposit of €300 is required for the house, €200 for the apartment and €400 for the estate upon delivery of the keys. The deposit is returned after the keys are handed back once cleaning has been carried out, within 24 hours following your departure. Good use guarantee: The security deposit also guarantees the proper use of the facilities and furniture. Deductions may be made from the deposit in the event of damage or deterioration caused during the stay. Failure to comply with the house rules may result in the total or partial retention of the security deposit.

The keys shall be handed over upon full payment; otherwise, the keys shall not be delivered and the amount paid as a booking shall be forfeited.

Booking cancellation: The credit card is only a GUARANTEE. In the event of charges for services through the website, these shall be made through SSL secure payment gateway authentication and always with the maximum security guarantees provided by card payments in e-commerce modules.

The user may cancel the contracted services, in which case the following shall be charged:

a) 100% if the cancellation is made one month in advance of the scheduled check-in date.

b) 50% if the cancellation is made 15 days in advance of the scheduled check-in date.

c) and 0% if the cancellation is made less than 15 days in advance or the client does not show up and does not notify their absence.

Cancellation during the stay:

In the event of cancellation during the stay, the total amount of the stay shall be charged and no refund shall apply.

Procedure: The credit card is only a GUARANTEE. In the event of charges for services through the website, these shall be made through SSL secure payment gateway authentication and always with the maximum security guarantees provided by card payments in e-commerce modules.

3. User

Access to the website of https://larenlecres.com/ implies that you accept being a user, and implies acceptance of the conditions of use and compliance with the legal regulations applicable to the website. This responsibility includes:

The legality and truthfulness of the data provided in the forms in which personal data are requested in order to proceed with the sales transaction through the website.

The proper use of the information and content offered on the website of https://larenlecres.com/, in accordance with the applicable national and international regulations.

When accessing the website, you will be asked for an email address in order to send you notifications and improvements regarding the website; on occasions this will be advertising about new developments that may be of interest to you as a user. Not entering the email does not mean that you cannot continue browsing the website and even making purchases.

4. Prices

The price of each service is set on the website, and said price shall include VAT. In the event that a typographical error occurs for any reason, we shall correct it by updating the final price in the order confirmation.

Furthermore, since the error may be considered ours, we shall give you the option to cancel your booking.

If your credit card has already been charged, all amounts unduly charged under this concept shall be refunded.

Payment method:

- Booking deposit 50%: by Visa, MasterCard, American Express cards or bank transfer.

The remaining 50% payment shall be made days in advance by Visa, MasterCard, American Express cards or bank transfer.

The keys shall be handed over upon full payment; otherwise, the keys shall not be delivered and the amount paid as a booking shall be forfeited.

In compliance with current legislation, the final total price shall include all costs that the purchase of our services may entail. This means that it shall include taxes and any related charges such as environmental fees and/or any other local or regional charges that we are legally required to apply.

5. Payment methods

Payment security: SSL encryption

As a general rule regarding payment systems, we inform you that all areas related to the booking completion process and MY ACCOUNT are secured through the SSL protocol, which protects against unauthorised access. The URL in your browser’s address bar beginning with https:// indicates that you are in a secure area.

Our online booking system offers you the following payment methods:

Bank transfer:

During the payment process, you will be provided with the details necessary to make the transfer. (Please indicate name, surname(s) and purchase reference number):

This payment method can be conveniently made through your bank.

We work with CAJA RURAL, and you may request our account number in order to send us the money.

5.1. BOOKING CANCELLATION POLICY.

Visit our Booking Cancellation Policy

GENERAL RULES FOR THE USE OF THE PROPERTY.

Property check-in time: from 16:00 H.

Property check-out time: 11:00 H.

All rates include 10% VAT.

If the client wishes to change the time range, they must consult it.

For booking purposes, children are considered to be those under 3 YEARS old who require a cot. From this age onwards, they shall be considered adults.

Pets are allowed, in principle under 10 kg (always consult and notify the property owner).

The outdoor areas may be used, provided appropriate behaviour is maintained.

The municipal ordinance regulates silence from 15:00 hours to 17:00 hours and from 00:00 hours to 08:00 h.

In the event of failure to comply with these requirements and if the police appear, the premises must be vacated, with no right to compensation or refund of the amounts paid.

Parties are not allowed.

If meals, events, etc. are held, the number of people may not exceed the number of people accommodated.

It is not permitted to exceed the number of people agreed in the booking, and the number of guests staying may not exceed the capacity of each accommodation, except for children under 3 years old.

6. Right of withdrawal

In accordance with article 107 of Royal Legislative Decree 1/2007, of 16 November, and in relation to article 102 of Law 3/2014, of 27 March, amending the consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws, the client shall have the right to withdraw from the order requested within a period of fourteen calendar days from the day following receipt thereof, by prior notice to https://larenlecres.com/ by sending a document stating their intention to return it. (Right of withdrawal form).

In Annex 1 of these conditions, a model withdrawal form is available to you, which, if you need to submit it, you only have to complete and send to us.

6.1. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal shall not apply to contracts relating to:

The supply of services, once the service has been fully performed, when performance has begun with the consumer’s and user’s prior express consent and with their acknowledgement that they are aware that, once the contract has been fully performed by the trader, they will have lost their right of withdrawal.
The supply of goods or services whose price depends on fluctuations in the financial market that the trader cannot control and that may occur during the withdrawal period.
The supply of goods made to the consumer’s and user’s specifications or clearly personalised.
The supply of goods liable to deteriorate or expire rapidly.
The supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
The supply of goods which, after delivery and by their nature, have been inseparably mixed with other goods.
The supply of alcoholic beverages whose price was agreed at the time of entering into the sales contract and which cannot be delivered before 30 days, and whose actual value depends on market fluctuations that the trader cannot control.
Contracts in which the consumer and user has specifically requested the trader to visit them for urgent repair or maintenance operations; if, on that visit, the trader provides services in addition to those specifically requested by the consumer or supplies goods other than the spare parts necessarily used to carry out the maintenance or repair operations, the right of withdrawal shall apply to those additional services or goods.
The supply of sealed audio or sealed video recordings or sealed computer software which have been unsealed by the consumer and user after delivery.
The supply of daily newspapers, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.
Contracts concluded by means of public auctions.
The supply of accommodation services for purposes other than residential housing, transport of goods, vehicle rental, catering or services related to leisure activities, if the contracts provide for a specific date or period of performance.
The supply of digital content not supplied on a tangible medium when performance has begun with the consumer’s and user’s prior express consent and with their acknowledgement that they thereby lose their right of withdrawal.

7. Legal guarantee according to Law 23/2003 of 10 July on consumer goods

All goods sold on this website have the guarantee required by Law 23/2003 of 10 July on guarantees for consumer goods.

For durable goods, a minimum of two years applies, while for the sale of second-hand goods, a minimum period of one year is established, it being understood that the same was made, unless proven otherwise, on the date shown on the invoice or purchase receipt, or on the delivery note if this is later.

8. European platform for dispute resolution

In compliance with article 14.1 of EU Regulation 524/2013, customers of our website are informed that the European Union has made available to them a platform for online dispute resolution that may arise between both parties.

The link to use this platform is http://ec.europa.eu/consumers/odr/ (operational since 15 February 2016)

Consumers may submit consumer-related issues through said link.

9. Taxes applicable to sales through this website.

Our website is Spanish and therefore the taxes provided for by the Spanish tax regime for these cases are applicable. The final price of the item displayed includes Value Added Tax (VAT); in our case it is 10%. For more information www.aeat.es

In the event of payment charges and/or special taxes such as IGIC, you shall be informed in advance of the application of this tax for users resident in the Canary Islands. For more information about this tax www.gobiernodecanarias.org/tributos/

10. Applicable jurisdiction in case of conflict.

In the event of a conflict in resolving matters relating to your purchase, you as a consumer are entitled to the jurisdiction established by law, normally that of your domicile.

11. Regulations on Complaint Forms in establishments in Burgos

All companies, whether natural or legal persons, that market goods or services in Burgos must have complaint forms available to consumers, in accordance with the model prepared by the corresponding Regional Department of Burgos.

The existence of such complaint forms does not exclude the possibility that the consumer may file their complaint by any other legally established means.

These complaint forms consist of a set of self-copying forms, made up of a white sheet to be sent to the competent consumer administration, a pink sheet to remain in the possession of the reported company and a green sheet for the consumer.

All establishments must have, in a place visible to the public, a sign stating the following: “COMPLAINT FORMS ARE AVAILABLE TO THE CONSUMER OR USER”.

If the sale or provision of the service is carried out at home or outside a permanent commercial establishment, the businessperson or professional providing the service must carry the complaint forms with them. This is particularly intended for home repair services.

If the sale is made by vending machines, the place where the complaint forms are available shall be indicated.

Their delivery, at the consumer’s request, is mandatory and free of charge.

At the consumer’s request, the businessperson shall fill in the identification details of their company: name or company name, address and tax identification number.

The complainant must also complete their identification details: name and surname(s), address and ID card or passport, in addition to clearly setting out the facts that gave rise to the complaint. The company may use the complaint form to make whatever allegations it deems appropriate regarding such complaint.

The consumer must send the white copy of the complaint form to the competent consumer administration (Environmental Health and Consumer Agency or the corresponding Town Hall) within one month from its date, attaching the documents they deem appropriate and proving their complaint.

The company is obliged to keep the pink copies of the complaints made against it for SIX MONTHS.

12. Address of the owner of the website for notification purposes.

Our company is located at:

LA REN LECRÉS SL

CALLE LAS FRANCESAS, 2

ARANDA DE DUERO-BURGOS

09400, Spain

1. Annexes

Withdrawal Form
In principle, this is a right that falls within the exceptions that the law provides in article 103. We can review it and provide you with the appropriate response.

To:

LA REN LECRÉS SL

CALLE LAS FRANCESAS, 2

ARANDA DE DUERO-BURGOS

09400, Spain

I hereby inform you that I wish to exercise the right of withdrawal in relation to my sales contract for the following goods:

Purchased on date: ________________________________________

Order number: ________________________________________

Name of the Consumer: ________________________________________

Consumer’s Address:

Street / No.: _____________________________ ________

Postcode / Town: ________ ___________________________

Country: ________________________________________

Consumer’s Signature Only if this form is notified on paper]

These conditions are a first version V1.0 and may be changed by the company, always in compliance with the legislation on Consumers and Users, and any other legislation that may affect it due to its sector.